1. Goods sold are not refundable.
2. Goods per order can be exchanged once only, they must be returned in their original individual packaging and resalable condition which means it has not been damaged, soiled, washed altered or worn and with an intact label or tag within 14 days of your receipt of goods.
3. Exchange Procedure
a. Kindly contact our Customer service by email: firstname.lastname@example.org, you will be required to provide full details of your orders and details of the goods you wish to return and exchange.
b. Deliver the return goods by recorder delivery/courier service to the following address and keep your delivery receipt:
Unit 3707A, Cable TV Tower, No. 9 Hoi Shing Road, Tsuen Wan, Hong Kong.
c. After receiving the returned goods, we will examine the condition of the goods before arranging the exchange process.
4. You are responsible for all shipping costs.